---
title: Verifying your email address
id: account.email-verification
description: "Confirm your email address with the link Lucrii sends, and resend the email from the verification screen."
lastUpdated: 2026-10-16
order: 30
---

## What it does

Signing up with a password sends a verification email. An account opened through Google arrives verified and never meets the verification screen. Until the address is confirmed, every page of the app sends you to Check your email. That screen shows the address the link went to. Under it are a Resend verification email button and Log Out and Use a Different Email.

Opening the link confirms the address and shows Email Verified, then moves on to the app. A link that has expired shows Verification Failed, with Request New Link and Back to Login under it.

## Before you start

A verification link lasts 24 hours. Resends stop at ten an hour. After each send, the resend button counts down for 60 seconds.

The verification screen appears only when you are logged in. Opening it with an address that is already confirmed sends you back to the app.

## How to use it

1. Open the email Lucrii sent and select the link inside it.
2. If the email has not arrived, check the spam folder, then select Resend verification email.
3. To use a different address, select Log Out and Use a Different Email at the foot of the page, then sign up again.

## Troubleshooting

The link says it has already been used, but you did not open it. Something else opened it first, often a scanner in your email provider. Your address still counts as verified.

## Related

- [Signing up and logging in](/docs/account/signup-login.md): Open an account with an email address, with Google or from an invitation, and log in with a password, Google, a passkey and a second factor.
- [Resetting your password](/docs/account/password-reset.md): Reset your password from a link Lucrii emails you. The new password signs you out everywhere else you were signed in.
- [Setting up your organisation](/docs/account/onboarding.md): Answer Hermes' questions about the organisation's name, locale, business type, tax, first team and your role before the app opens.

## Changes

- [Help pages for every feature](/changelog/2026-09-30#2026-09-30-help-pages-for-every-feature) - 2026-09-30